Frequently
Asked Questions!

Transworld Express offers comprehensive logistics solutions, including air freight, sea freight, and overland transportation. Our services cater to both full container load (FCL) and less than container load (LCL) shipments, ensuring efficient and reliable delivery of goods. Additionally, we provide specialized services such as customs brokerage and warehousing to meet diverse client needs.

You can track your shipment by visiting our official website and using the tracking feature available. Simply enter your tracking number to receive real-time updates on your cargo's status. For further assistance, feel free to contact our customer service team.

For outbound shipments, the following documents are typically required:

• Commercial Invoice: Details the goods sold and the amount due.
• Packing List: Provides information on the contents of each package.
• Delivery Advice: Instructions regarding the delivery of goods.
• HS Code Summary: Classification codes for the products being shipped.

These documents facilitate smooth customs clearance and ensure compliance with international shipping regulations.

Transworld Express operates on a global scale, providing shipping and logistics services to major ports and cities worldwide. Our extensive network ensures that we can handle shipments to and from virtually any location, offering both import and export services.

Delivery timeframes vary based on the mode of transport and the origin and destination of the shipment.

• Air Freight: generally faster, suitable for urgent shipments.
• Sea Freight: More economical, with longer transit times.
• Overland Transport: Timeframes depend on distance and regional infrastructure.

For precise delivery estimates, please contact our customer service with specific shipment details.

Our customer service team is available 24/7 to assist you. You can reach us through the following channels:

• Email: info@transworld-express.com
• Website Live Chat: for smooth communication.

Monday to Saturday, 8 am–5 pm PDT.

For immediate assistance, feel free to call us during business hours.

We offer flexible payment options to accommodate our clients' preferences. Payments can be made via bank deposit, bank transfers, credit cards, or other agreed-upon methods. For detailed information on payment terms and conditions, please contact our billing department or refer to your service agreement.

To obtain a shipping quote, visit our website and navigate to the 'Request a Quote' section or contact our customer service. Provide the necessary details about your shipment, including origin, destination, cargo type, and preferred shipping method. Our team will promptly assess your requirements and provide a competitive quote tailored to your needs.

Certain items are restricted or prohibited from shipping due to international regulations and safety concerns. These may include perishable goods, firearms, explosives, and other hazardous materials. It's crucial to consult with our team or refer to the guidelines provided on our website to ensure your cargo complies with all applicable regulations.

For any additional questions or specific concerns, please don't hesitate to contact our customer service team. We are committed to providing exceptional service and support for all your shipping needs.